Returns & Warranty.

At The Recovery Mode, we are committed to providing a seamless, secure, and worry-free buying experience. Our products are backed by expert support and quality assurance you can trust.

Returns

Due to the size and nature of our product, we do not accept returns for change-of-mind purchases.

If your product arrives damaged or defective, please contact us within 3 days of delivery. Our team will investigate and provide a solution, which may include:

  • Replacement parts
  • Partial refund
  • Full replacement (case-by-case)

We require clear photographs, a description of the issue, and a copy of your order confirmation to process a return-related claim.

Warranty

Your Recovery Cold Pro XL tub includes:

  • 1-Year Warranty on the Entire Unit
  • 1-Year Warranty on Core Components

Our supplier provides after-sales engineering support, including:

  • Video outgoing-inspection
  • Machinery test reports
  • Professional guidance from certified engineers

We are proud to offer you a worry-free ordering and purchasing experience, with fast and responsive support should anything arise.